Production Support Analyst (Core Banking)

The opportunity is with one of our clients. 

Following is the Job Description.

Responsibility:

 

Ø  Managing Production Support Shift Operations in India and Working with Production Support Lead

Ø  Working with Lead for Status reporting; People Management; Career-Planning for Team and doing regular reviews

Ø  End to End Handing of Finacleapplication production issues with respective Shift Leads whom work rangingfrom Ticket assignment including Issues analysis, Code fix, SIT Testing, UAT Testplanning (Scope , duration),UAT support for user,Source promotion to production.

Ø  Own Production Support Processes andReporting(xls, pivoting, ppt, swimlanes, etc)

Ø  Own and monitor, track Finacle BAUrelease processes into production.

Ø  Managing & Guiding the teammembers with Shift Leads

Ø  Managing critical issues (managingreporting, escalations, fixes)

Ø  Owncommunication for MajorIncidents (SLA breaches, Application MajorIncidents, Logistics issue)and responsible for communications with senior management

Ø  Manage/coordinate recurring issuesand ensure long-term resolution through proper Incident and Problem Management

Ø  Actas a facilitator and coordinate between various teams like Infrastructure, development team to resolve, analysis of root cause forcomplex issues and outages

Ø  Strong stakeholder management skillswith main focus on continuous service improvement, consistent delivery and stability of production.

Ø  Establish required process for transfer of production supportwork to offshorein a risk mitigated manner.

Requirements:

Ø  7-15 years of experience in theBanking industry with minimum 3+ years in Run-the-Bank (RTB) lead role with a proven track record ofworking in Finacle environment

Ø  Experience in Finacle application in code development and fixes (Finacle scripting, product,JRXML,Reports, etc)

Ø  Previous experience with a goodunderstanding of RDBMS / Unix / Large bankingapplication

Ø  Strong team player, effective atcommunicating internationally and used to working closely with remote teams

Ø  Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java

Ø  Solid understanding of BAU support,incident, problem management processes as well as escalation management across a diversified environment

Ø  Understanding of Risk Management, Disaster Recovery, BusinessContinuity, IT SecurityArchitecture, and ITRegulatory Compliance.

Ø  Present facts and recommendationseffectively in oral and written form

Ø  Pro-active, independent, resourcefuland able to work in a team

Ø    High attention to detailwith focus on understanding the issues with finding solutionsTechnology Requirements

Ø  Production support Experience on  Finacle platform

Ø  Software Configuration Mgmt, QualityControl Mgmt, Version Control Mgmt

Ø  Operating System - AIX / Linux / Windows

Ø  Database – Oracle / PL/SQL

Ø  Application Servers – IBM Websphere

Ø  Middleware technology – MQ, File transfers

Ø  Scheduling software 

 Interested candidates may share the updated resume on prashanth.k@vipanygroup.com